Times Square VIC Program

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Terms & Conditions of Times Square Beauty Very Important Customer Club (“BVIC Club”) Membership

A. Membership Registration

  1. Applicants must be aged 18 or over. Corporate applicants will not be entertained.
  2. A person is eligible to apply to become a member of BVIC Club if he/she makes a single daily spending of HK$1,000 or above at a designated beauty and cosmetic shop at Times Square (“Designated Shops”). List of Designated Shops can be found at Times Square’s website or Times Square’s mobile application (the “Mobile App”). Times Square Limited may update the list from time to time without giving any prior notice.
  3. A person may apply to become a member of the BVIC Club via either one of the following methods:-
    1. Apply in person:-
      1. (i) Fill in the application form and submit the original completed application form in person to Times Square B2/F Concierge or 5/F VIC Concierge (“VIC Concierge”) (or such other place as may be specified);
      2. (ii) Applicants are required to present their valid Hong Kong Identification Card or travel documents or other identification documents when submitting the application, failure to provide will result in rejection of application;
      3. (iii) Applicants are required to present the original machine printed receipt(s), electronic transaction slip(s) and/or mobile payment transaction record(s) (the “Transaction Receipts”) showing fulfilment of the spending requirement provided at Clause A2 above; or
  4. Only transactions / payment made by the Applicant are eligible for registration and the Transaction Receipts must bear the same name as the Applicant.
  5. Each Transaction Receipt can only be registered one time. For the avoidance of doubt, Transaction Receipt(s) used for application for BVIC Club membership cannot be used for earning TS Points.
  6. Reprinted receipts, handwritten receipts, split transaction receipts, split payment by different people, receipts from purchase of cash vouchers, gift cards, bill payment, memberships and beauty treatment services, purchase and reload of value-added cards, purchase with cash vouchers, shopping vouchers, value-added cards, Times Square Gift Card, gift cards and cash dollars, online purchase, Pop-up store and Bazaar’s receipts are not accepted for the purpose of application to BVIC Club and for earning TS Points (see section B below).
  7. Applicants must ensure that the information submitted on the application form is authentic, accurate, complete, not misleading and without any elements of fraud. Applicants acknowledge and agree that any inaccuracy and incompleteness of the information supplied or fail to submit required documents in relation to their application may result in a delay in processing their application, or may result in the rejection of such application.
  8. Upon successful registration as member of BVIC Club, a digital membership card be found in the Mobile App in the member’s account. Members must present the membership card for registering events / activities, earning points, enjoying members’ benefits or redeeming rewards, including gifts, vouchers, services.
  9. Each person is only eligible to join the BVIC Club once, in case a person is found to possess more than one membership account to BVIC Club, Times Square Limited has the right to cancel any or all of such membership accounts and to forfeit any or all TS Points earned under such membership accounts.
  10. Membership, member benefits and membership cards / accounts cannot be transferred to others or provided for others’ use.
  11. Successful applicants will be entitled to a welcome gift (for newly registered members only, first come first served, while stocks last).
  12. Times Square Limited may require members registered before year 2016 to present their valid Hong Kong Identification Card or travel documents at B2/F Concierge or 5/F VIC Concierge to continue / renew their BVIC Club membership, failure to do accordingly will lead to the discontinuance / termination of the membership. Once continued / renewed, members can continue to accumulate spending point and redeem spending rewards subject to these terms and conditions. 
  13. If applicants do not wish to accept the Terms & Condition during the application, the membership will not be activated and valid.
  14. Times Square Limited may communicate occasional offers or event invitation to members via SMS, email, phone or other contact methods, members should provide the valid email address and phone number to prevent missing of important messages.
  15. Times Square Limited is not responsible for all unsuccessful delivered messages via email or phone.
  16. A member is entitled to terminate his/her BVIC Club membership at any time by either submitting a notice in writing to Times Square Limited in person or by post to [address], such notice to take effect upon receipt.
  17. All employees and relatives of Times Square Limited, appointed contractors, advertising and PR agencies, its retail tenants and sponsors are not allowed to register as members and Times Square Limited has the sole discretion in deciding on this matter.
  18. In case of any disputes, the decision of Times Square Limited shall be final and conclusive.

B. TS Points

  1. With every spending of HK$1 at the Designated Shops by way of electronic payment (credit card / debit card / EPS / Alipay / Apple Pay / WeChat Pay / Google Pay / BOC Pay), members of BVIC Club are eligible to earn 1 TS Point and only transactions at the Designated Shops with a single spending of HK$500 or above will be accepted.
  2. Members of BVIC Club may register their spending and earn TS Points via one of the following methods:-
    1. Register in person: Members may visit the VIC Concierge in person and present their physical membership card / digital membership card through the Mobile App and the original Transaction Receipt(s) along with the relevant credit card(s) and payment device(s) used for the transaction(s);
    2. Register through Mobile App: Members may login their BVIC Club membership account through the Mobile App and are required to provide details of the Transaction Receipt(s) and upload a copy of the same via the Mobile App.
  3. Only Transaction Receipts bearing the same name as the member are eligible for registration of TS Points.
  4. For registration in person provided in Clause B(2)(a) above, Times Square Limited will stamp on all the Transaction Receipts submitted for registration of TS Points for identification purpose. Times Square Limited has the right to keep copies of the Transaction Receipts by any means including but not limited to photocopying and photo-taking for verification purpose.
  5. Subject to Clause A(5) above, each Transaction Receipt can only be registered one time for the purpose of earning TS Points.
  6. Members must register the Transaction Receipt(s) within 14 days of the transaction date to earn TS Points, but for Transaction Receipt(s) issued on or after 18 December in that particular calendar year, they must be registered within the same year of purchase (i.e. on or before 31 December in that year) otherwise the Transaction Receipt(s) will not be eligible to earn TS Points.
  7. Members must ensure that the Transaction Receipt(s) and any other documents and information submitted for the purpose of registering for TS Points are authentic, accurate, complete, not misleading and without any elements of fraud. Members acknowledge and agree that any inaccuracy or incompleteness of the information supplied may result in a delay in the processing of the granting of TS Points or the rejection of granting of TS Points.
  8. The TS Points will only be granted and updated in the member’s membership account upon approval by Times Square Limited and the records of Times Square Limited in such matter shall be final and conclusive.
  9. The TS Points granted must be used within the same quarter (the first quarter is January to March each year, the second quarter is April to June each year, the third quarter is July to September each year and the fourth quarter is October to Decembe). TS Points that have not been used within the same quarter will be forfeited without notice and cannot be returned or recovered. TS Points clearance is subject to change, please refer to promotion poster or notice for details.
  10. The TS Points cannot be converted into cash and cannot be transferred to another person or another BVIC Club member.
  11. Members can log in to the Mobile App to browse their TS Points balance.
  12. Times Square Limited has the right to determine the validity, authenticity and applicability of the Transaction Receipt(s) and Times Square Limited’s decision in such matter shall be final and conclusive.
  13. Members acknowledge and agree to authorise the relevant merchants at Times Square to provide Times Square Limited with any document, information or supporting details in relation to the relevant transaction(s) for verification purpose.
  14. In the event where in Times Square Limited’s opinion, the TS Points are obtained by the members via dishonest or improper means or otherwise granted by error, Times Square Limited has the right to suspend or terminate the relevant members’ membership without prior notice and/or to forfeit any or all TS Points earned by such members without prior notice. Times Square Limited’s decision in such matter shall be final and conclusive.
  15. In case of any disputes in respect of the TS Points, the decision of Times Square Limited shall be final and conclusive.

C. Gift Redemption

  1. Members may only apply to redeem gift / reward /service using their TS Points in person at the VIC Concierge.
  2. Any gift / reward /service is subject to availability which will be based on a first-come-first-served basis. Members acknowledge that the gift / reward /service will be limited in supply within a certain period and agree that no claim or complaint could be made against Times Square Limited and no compensation would be offered by Times Square Limited.
  3. Upon confirmation of gift / reward /service redemption by Times Square Limited, the relevant TS Points will be deducted from the member’s account automatically without further notice.
  4. Times Square Limited has the right to require the member to provide proof of identity for verification purpose and before processing such redemption application.
  5. For gift / reward /service that require collection in person, in case the member cannot come in person for the collection, the member may authorize another person to collect the redeemed gift / reward /service on his/her behalf and such authorized person is required to present an original authorization letter signed by both the member and the authorized person for such collection which shall include the member’s membership number, the full names of the member and the authorized person, authorized person’s contact number and the authorized person’s HKID card number or identification document number. Times Square Limited will not process the redemption if the identity of member cannot be verified or valid authorization cannot be confirmed.
  6. Redeemed gift / reward /service cannot be returned, refunded or exchanged to cash.
  7. BVIC Club Member with the highest registered spending record (i.e. highest number of TS Points earned) in the quarter may win the “Top Spender Reward”. Times Square Limited will notify the winning member via phone call and/or by email. In the event that the winning member fails to respond / take any further steps as may be required, Times Square Limited has the right to forfeit the “Top Spender Reward”. Times Square Limited has the right to make the final decision in such matter and its decision shall be final and conclusive.
  8. Times Square Limited reserves the right, at its sole discretion, to discontinue any gift / reward or to replace with another gift / reward /service at any time without notice prior to any reward redemption and provides no guarantee that any particular Rewards will remain available for the entire term of the redemption period.
  9. All product warranties or enquiries on the gift / reward /service redeemed shall be referred to the original suppliers or manufacturers directly. Any dispute concerning the gift / reward /service (quality, functionality, safety, durability, suitability or otherwise) shall be settled between members and the suppliers or manufacturers. Times Square Limited is not liable for any product warranty or safety issues nor for the quality or suitability of the same and will bear no responsibility for resolving such disputes on behalf of the members with the suppliers or manufacturers concerned.
  10. Images and description of the gift / reward /service available for redemption are for reference only and may not be exactly the same as the actual gift / reward /service. Members shall not make any complaint or make any claim against Times Square Limited and/or the supplier of such gift / reward /service in the event where any difference is found.
  11. Available gift / reward /service will be updated from time to time. Separate terms and conditions may apply to specific gift / reward /service. For further details, please visit our VIC Concierge or call us at 2118 6916/ 2118 0067, or visit timessquare.com.hk.
  12. In case of any disputes in respect of any gift / reward /service redemption by the members, the decision of Times Square Limited shall be final and conclusive.

In the event there is any discrepancy between the English and Chinese version of these Terms and Conditions, the English version shall prevail.

Times Square Limited has the right to revise or update these Terms and Conditions without prior notice to the members. Members are advised to check the latest Terms and Conditions available on the Mobile App and the website of Times Square from time to time.

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